Privacy Policy - Dynamic Underground Group
Last Updated: November 8, 2026
Dynamic Underground Group (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit dynamicugroup.com, contact us, request an estimate, or communicate with us about our services.
1. Information We Collect
Information You Provide
We collect information you choose to provide when you submit a contact form, request an estimate, send an email, call us, or otherwise communicate with us.
Depending on your inquiry, this information may include:
Your name and business or organization name.
Your email address, telephone number, and mailing address.
A project address or proposed work location.
Project descriptions, service needs, and scheduling preferences.
Drawings, specifications, photographs, and other project documents you provide.
Other information included in your messages or communications.
Please provide only information relevant to your inquiry. Do not submit Social Security numbers, passwords, payment card details, or other sensitive personal information through general website forms.
If you provide personal information about someone else, please make sure you have the authority to share it with us.
Information Collected Automatically
When you visit our website, our hosting platform and related website services may automatically collect technical information, including:
Your IP address.
Browser type and device information.
Operating system.
Pages visited and interactions with website features.
The date and time of your visit.
Referring pages or websites.
Technical logs and error information.
Some of this information may be collected through cookies and similar technologies, as described below.
2. How We Use Information
We use information for purposes related to operating our business and responding to your requests, including to:
Respond to questions and service inquiries.
Evaluate potential projects and prepare estimates or proposals.
Review project documents and requirements.
Coordinate site visits, scheduling, and project communications.
Provide services you authorize.
Maintain business and project records.
Operate, troubleshoot, secure, and improve our website.
Understand how visitors use our website.
Detect and address spam, fraud, misuse, or security incidents.
Comply with legal obligations and protect legal rights.
If we send marketing communications, we will do so in accordance with applicable law and provide an appropriate way to opt out.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and maintain security.
Cookies are small files stored on your device. Some support essential website functions, while others may help measure how visitors interact with the website.
You can manage or block cookies through your browser settings. Blocking certain cookies may affect how parts of the website function.
Where available, you may also manage optional cookies through the website’s cookie preferences tool. Where consent is required by applicable law, optional technologies will be used subject to that consent.
4. How We Share Information
We may share information in the following circumstances:
Service Providers
We may share information with service providers that help us operate our website and business, such as providers of website hosting, form processing, email, business software, data storage, analytics, and technical support.
Information is shared for the services they perform for us, subject to applicable agreements and legal requirements.
Project Coordination
When reasonably necessary to evaluate or carry out a project you request, we may share relevant information with personnel, professional advisers, subcontractors, or other parties involved in that project.
Project documents may also be subject to confidentiality obligations established in a separate agreement. This policy does not override those obligations.
Legal Requirements and Protection
We may disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect rights, property, safety, or security.
Business Transfers
Information may be transferred as part of a merger, acquisition, reorganization, sale of business assets, or similar transaction, subject to applicable law and confidentiality requirements.
At Your Direction
We may share information when you ask us to do so or otherwise authorize the disclosure.
We do not sell personal information or share it for cross-context behavioral advertising.
5. Information Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
Retention periods depend on the nature of the information, whether an inquiry becomes an active project, contractual requirements, applicable recordkeeping obligations, and the need to resolve disputes or protect legal rights.
Project records may be retained longer than general website inquiries. Information may also remain in routine backups until those backups are replaced or deleted through normal processes.
6. Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, internet transmission, or electronic storage system can be guaranteed completely secure. Please contact us before sending information that requires special handling or a separate confidentiality agreement.
7. Your Choices and Privacy Rights
You may contact us to request access to, correction of, or deletion of personal information you have provided.
Depending on where you live and which laws apply, you may have additional rights, including rights to obtain a copy of your information, restrict certain uses, or appeal a decision concerning a privacy request.
We will handle requests as required by applicable law. We may need to verify your identity before responding, and some information may need to be retained for legal, contractual, security, or recordkeeping purposes.
Where processing depends on your consent, you may withdraw that consent, subject to applicable law. Withdrawal does not affect processing that lawfully occurred before the withdrawal.
We will not discriminate against you for exercising privacy rights protected by applicable law.
8. Communication Preferences
If you receive marketing emails from us, you may opt out using the unsubscribe instructions in the message or by contacting us.
Opting out of marketing does not prevent us from sending communications necessary to respond to your inquiries, administer an active project, or meet legal obligations.
Providing a telephone number through an inquiry form does not, by itself, authorize unrelated automated marketing calls or text messages.
9. Third-Party Websites and Services
Our website may include links to other websites or features operated by third parties.
When you interact with a third-party website or service, its own privacy policy may apply. We do not control the privacy practices of independent third parties and encourage you to review their policies before providing information.
10. Children’s Privacy
Our website is intended for businesses, organizations, and adults seeking information about our services. It is not directed to children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
11. Visitors Outside the United States
Dynamic Underground Group operates in the United States. Information collected through our website may be processed in the United States and in other locations where our service providers operate.
Privacy laws in those locations may differ from the laws where you live. Where applicable law requires safeguards for international transfers, those requirements apply.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, business practices, or legal obligations.
The updated version will be posted on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before applying certain changes.
13. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact Dynamic Underground Group through the Contact page on our website. Please identify your message as a “Privacy Request” so we can direct it appropriately.
